parkgre.blogg.se - Outlook crashes when opening emails with attachments

I have ruled out KB4011052 and KB3191932 as the cuplrits. We are on a W7 platform and using on premise Office 2016. As of I have a large number of clients who are experiencing outlook crashes when opening emails with attachments.

HKEY_CURRENT_USER\Software\Microsoft\Office15. Outlook 2016 crashes when opening emails with attachments.

Open regedit Delete the DisabledItems and CrashingAddinlist Reg_Binary Keys.

Recent Windows Updates ( Check Windows Updates on Windows 10 ).

Outlook version ( File > Office Account ).

adxloader logs ( Can be found in appdata\local\ShareFile Outlook Plug-in).

Expand Windows and select Application Logs )

Event Viewer logs related to the crash ( Programs > Windows Administrative Tools > Event Viewer.

Settings.cfg ( Can be found in %appdata%\ShareFile\Outloook ).

Outlook Plug-in logs ( Can be found in %appdata%\ShareFile\Outlook ).

Please collect this information BEFORE applying the fix: Please label your tickets with "OutlookUpdateCrash" What information should I be collecting? We currently think this is because of an update to Microsoft Office. If Outlook still crashes upon selecting the corrupt message, then it could be that your pst-file is damaged and you should run scanpst.exe against it to check it for errors.While the ShareFile Outlook Plug-in is active, it will sometimes crash Outlook.

To work around this, you can start Outlook in Safe Mode as this will start Outlook with the Reading Pane off as well. If the corrupt message is the first message in your Inbox and your startup folder is set to the Inbox, then Outlook will directly crash upon starting without allowing you to disable the Reading Pane. Temporarily disable the Reading Pane via Safe Mode That might be a small difference in terms of usage but it is a great difference when trying to solve as it means that when you disable the Reading Pane, you can delete the message without crashing Outlook. It probably crashes when Outlook tries to show the corrupt message in the Reading Pane and not when it actually gets selected. The message is junk anyway but now I can't even delete it. There is an email in my mailbox and each time the message gets selected it crashes Outlook.